Shipping Policy

Effective Date: August 28, 2026

My Store aims to process and ship orders in a timely manner. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are normally processed after payment has been successfully received and verified.

Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.

If an order requires additional processing time, we may contact the customer using the contact information provided at checkout.

2. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting an order. If you discover an address error after placing an order, contact us as soon as possible at Support@Viuagrello.shop.

We will make reasonable efforts to assist with address corrections before an order is shipped, but we cannot guarantee that changes can be made after shipment.

3. Shipping Methods and Delivery Estimates

Available shipping methods and applicable delivery estimates will be displayed during checkout when available.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by carrier delays, weather, holidays, customs procedures, incorrect addresses, or other circumstances outside our reasonable control.

4. Shipping Costs

Applicable shipping charges will be displayed during checkout before the order is completed.

Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.

5. Tracking Information

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking information may take some time to become active after it is generated by the carrier.

6. Delayed or Lost Packages

If your package appears to be delayed, please first review the tracking information provided.

If a package is significantly delayed or appears to be lost, please contact us at Support@Viuagrello.shop with your order number so that we can review the situation and determine the appropriate next step.

7. Incorrect or Undeliverable Addresses

If a package cannot be delivered because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if reshipment is possible.

We recommend checking your shipping information carefully before completing your order.

8. International Orders

If international shipping is available for a particular product, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may also affect delivery times.