Refund Policy

Refund Policy

Effective Date: August 28, 2026

At My Store, we want customers to be satisfied with their purchases. If you are not satisfied with an eligible product, you may request a return and refund in accordance with the terms below.

1. Return Period

Customers may request a return within 30 days of the date the order was delivered.

To be eligible for a return, the product should generally be unused, in its original condition, and returned with its original packaging and accessories where applicable.

Certain products may be subject to additional return restrictions where required by their nature or applicable law.

2. How to Request a Return

Before sending an item back, please contact us at Support@Viuagrello.shop.

Please provide:

  • Your order number

  • The name of the product

  • The reason for the return

  • Photos or other information if the product arrived damaged, defective, or incorrect

We will provide return instructions after reviewing your request.

Please do not send products to the business address unless we have specifically instructed you to do so for the return.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to help us evaluate the issue. Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

4. Refunds

Once an approved return has been received and reviewed, we will process the applicable refund to the original payment method, unless otherwise agreed or required by applicable law.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Return Shipping Costs

For returns due to a change of mind or other reasons not caused by an error or product defect, the customer may be responsible for applicable return shipping costs.

If an item is defective, damaged in transit, or incorrectly sent, we will review the circumstances and determine the appropriate resolution.

6. Non-Returnable Items

Certain products may not be eligible for return where they are:

  • Used or damaged after delivery due to customer handling

  • Missing essential parts or accessories

  • Altered or modified by the customer

  • Otherwise excluded from returns under applicable law or the product-specific terms presented at purchase

Where a product has special return conditions, those conditions will take precedence if clearly stated on the applicable product page or at checkout.

7. Exchanges

If you would like to exchange an item, please contact customer support before returning the product. Exchanges may depend on product availability.

8. Refund Questions

For questions regarding returns or refunds, please contact:

Email: Support@Viuagrello.shop
Phone: +1 202-388-1994
Business Address: 5309 Clay Ter NE, Washington, DC 20019, United States

We reserve the right to review return and refund requests individually and in accordance with applicable laws and the terms applicable to the purchase.