Privacy Policy

Effective Date: August 28, 2026

My Store ("we," "us," "our," or "My Store") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit or make a purchase through Viuagrello.shop.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Information you provide when contacting customer support
Website usage and technical information
Information collected through cookies or similar technologies

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.

2. How We Use Information

Information we collect may be used to:

Process and fulfill orders
Provide customer service
Communicate regarding orders and account-related matters
Process payments through applicable payment providers
Deliver products and services
Improve our website, products, and customer experience
Detect, investigate, and prevent fraud or unauthorized activity
Maintain website security
Comply with applicable legal obligations

3. Payment Information

Payment transactions may be processed by third-party payment providers. Depending on the payment method used, payment information may be collected and processed directly by the applicable payment provider.

We do not intentionally request customers to provide complete payment card information through email or other unsecured communication channels.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share information when reasonably necessary with service providers that assist with website operations, payment processing, order fulfillment, shipping, customer support, security, or other business functions.

We may also disclose information when required or permitted by applicable law, to protect our rights, prevent fraud, or respond to lawful requests from authorities.

We do not intend to sell customers' personal information as part of an ordinary retail transaction.

6. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce applicable agreements.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including rights to access, correct, delete, restrict, or otherwise control certain uses of your information.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. Third-Party Websites

Our website may contain links or integrations to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage customers to review the privacy policies of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements. Updated versions will be posted on this page with a revised effective date when appropriate.